OUR SERVICES
TIMESHARE SERVICES THAT WILL EXCEED YOUR EXPECTATIONS
OUR SERVICES
Osceola Resort Management Company is a full-service shared vacation ownership and management firm. We are committed to providing its board members, owners and guests with extraordinary service that exceeds the standard.
We know that no two timeshare properties are the same. From varying types of ownership, collection rates, details of governing documents, and more we know there is no such thing as cookie-cutter resort management. That's why we customize our services for each resort after looking at every single aspect of the resort and gaining a comprehensive understanding with the board of directors about their precise goals and vision for the resort.
Our executive-level managers participate in the daily operation, allowing them to stay connected with the owners, guests, facilities, and front-line employees. At the heart of our management services is an acknowledgment that we work for the resorts to make them strong, both physically and financially, while maintaining their unique characteristic and individuality.
Financial Services
ORMC provides reliable accounting procedures, precise budgeting, and comprehensive financial reporting to the Board of Directors to foresee funding obligations. Furthermore, ORMC anticipates future project funding through capital reserve studies. All financial reports are in full accrual accounting that conform to generally accepted principles (GAAP). Independent audits and internal controls are in place to protect your assets and secure your financial transactions.
Financial Services Include:
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Accounting functions
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Budget preparations
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Financial reporting
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Billing and collections
Ownership Services
ORMC takes the time to genuinely listen to owner’s and guest’s concerns, while delivering high standards of service, attentiveness, and going above and beyond to enhance the owner’s vacation experience. Trust that ORMC will bolster owner happiness and satisfaction while achieving timely payment of ownership obligations.
Ownership Services Include:
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Owner, board and guest communications
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Ensured compliance with Association’s governing documents
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Advanced technology and online owner accounts
Operations Management
ORMC works hand in hand with the Board of Directors of your property to focus on an individualized plan for a property while implementing proven policies and procedures to enhance operations and create a fiscally successful project.
Operational Services included:
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Strategic planning
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Board meeting
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Budgeting
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Financial reporting
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State document compliance
Timeshare Resort Management
Our team strategizes and takes action to ensure your resort’s inventory optimizes owner use, monetizes non-performing inventory, and increases the financial stability of the association. Sound financial management, facility maintenance and administration means your vacation investment will realize its full potential. Osceola Resort Management prides itself on owner advocacy, operational efficiency, and building relationships.
Resort Services included:
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Check-in and check-out including transient rental management
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Housekeeping & Maintenance
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Landscaping
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Human resources
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Community WIFI
Renovation Management
We have extensive experience managing major and minor renovations as well as special projects, all designed to enhance the beauty and value of your resort. Our experts handle every aspect of your project to include scope planning, code compliance, bidding, vendor qualification, and project management.
We critically evaluate your project and identify areas where we can deliver significant savings without sacrificing quality. Additionally, our experts can evaluate reserve studies, implement preventative maintenance programs, verify proper replacement costs for budgeting and insurance purposes, and recommend improvements in line with the evolving needs of your resort and the industry.
Creative & Brand Management
Managing your brand is imperative, but your association probably has enough to do without adding to the mix social media, website development, owner communication, and all the other aspects of managing your resorts reputation.
Osceola Resort Management Company brings your brand to life simply and easily with our highly creative team. We partner with you to keep your owners connected, informed, and engaged across multiple channels. And we do all this while staying true to your resort’s unique personality.
